Job Details

Key Performance Areas:
1.    Administrative
1.1.    Documentation Retrieval and Management
1.1.1.    Accurately record and document Injury On Duty incidents reported by clients in the designated system.
1.1.2.    Timeliness: Retrieve required documents within 24 hours of the request.
1.1.3.    Maintain and update IOD records, ensuring all information is current and accurate.
1.1.4.    Prepare quotes, book training sessions, and handle invoices for training and claim registrations.
1.1.5.    Provide back office and administrative support.
1.1.6.    Provide administrative support to the compliance and operations teams as needed.

2.    Communication and Coordination
2.1.    Internal Communication: Communicate effectively with internal teams, ensuring that 100% of relevant information is shared promptly.
2.2.    External Communication: Maintain professional and clear communication with employers and doctors.
2.3.    Liaise with clients to gather necessary information and clarify details related to IOD incidents.
2.4.    Coordinate with medical facilities and insurance providers to ensure timely processing of IOD claims.

3.     Reporting and Compliance
3.1.    Ensure all IOD documentation and processes comply with relevant regulations related to IOD documentation and company policies.
3.2.    Ensure 100% compliance with all regulatory and company policies related to IOD documentation and procedures.
3.3.    Generate regular reports on IOD incidents for internal review and client updates.

1.4.    Problem-Solving
4.1.    Proactively identify and resolve issues related to documentation and employer queries.
4.2.    Demonstrate strong analytical thinking in addressing complex queries and document retrieval challenges.

This is not an exhaustive list of all the functions and tasks of the Administrative Assistant, and all reasonable instructions should be adhered to. 

1.    Matric certificate or equivalent qualification
2.    Xhosa speaking will be advantageous. 
3.    Previous experience in an administrative role, preferably within a healthcare or legal environment.
4.    Experience in IOD administration is advantageous.
5.    PC literate – intermediate to advanced knowledge of Word and Excel
6.    Deadline driven individual able to perform under pressure.
7.    Flexible adapting to changes in daily routine on short notice.
8.    Excellent telephonic & written communication skills as well as assertive but professional interpersonal skills.
9.    Ability to reconcile complex accounts, process large volumes of outstanding and unpaid accounts.
10.    Attention to detail.
11.    Good mathematical & negotiation skills.
12.    Assertive and tactful.
13.    An organized methodical approach.
14.    Strong organizational and time-management skills.
15.   Excellent attention to detail and accuracy.
16.   Ability to handle sensitive information with discretion.

Apply today, a great career opportunity awaits!

Please apply on the company website under careers OR email your resume to recruit@relayems.co.za

Kindly note, we reserve the right not to appoint any of the applicants for this position.